CDC SOFTWARE PROVIDES “NEXT DAY” COMPLAINTS MANAGEMENT SOLUTIONS AS REGULATORS GET TOUGH ON CUSTOMER SERVICE
Respond as a Service set-up and supporting customer service excellence in less than 24 hours
11 May 2012: Respond, the market leading customer complaints management platform from CDC Software, is now available as a service following demand from retailers, banks, travel companies and service provider businesses for a “next day” solution.
Operational in less than 24 hours, the Software as a Service deployment option of Respond provides the same functionality and business benefits as the time proven on-premise version. Over 800 customer-facing and often highly regulated businesses have relied on Respond for customer complaints management for over 20 years.
“Demand for Respond as a service is high from both existing and new customers. For existing clients it provides a quick an easy upgrade path to Respond Version 5, an essential tool for regulatory reporting, and quick-fire expansion of user numbers,” explained Mark Chambers, Head of Solution Consulting at CDC Software.
“For new customers, the ability to have a proven customer complaints management system set-up in less than 24 hours is compelling and business changing, especially as both consumers and regulators are demanding customer service excellence,” continued Mark Chambers.
Respond as a Service has been extensively tested and piloted over the last 12 months. Tests included independent security and penetration assessments and service delivery processes.
Feedback from Respond customers conclusively demonstrated administrative efficiency gains within days of the application going live. The most immediate being the ability to greatly reduce the time it takes to register, file and resolve a complaint. These processes are now instantly automated, centralised and linked to workflows that ensure the most effective route to resolution is achieved.
Longer term benefits include automated customer correspondence; scheduled daily or weekly management status reports; regulatory compliance reports; integration with other customer databases via open APIs and the ability to analyse the stored data to establish the root cause of complaints and service issues so these can be put right before creating widespread concerns.
“Under the pressure of business growth and regulatory changes, manual complaints management processes are no longer reliable or cost effective. Purchasing Respond as an on-demand application, rather than a capital investment means businesses can have a fully functioning complaints management system in hours, without impacting IT budgets and internal IT resources,” explained Mark Chambers of CDC Software.
Billing for Respond as a Service is flexible. This makes the on-demand application ideal for businesses faced with sudden or seasonal increases in customer complaints or enquiries. It also offers businesses the same tools as their larger competitors, without the time and cost commitment of purchasing and maintaining the supporting IT infrastructure.
Alternatively, businesses that are looking to manage temporary peaks in customer complaints, for example those managing huge volumes of PPI claims would be ideal candidates for Respond as a Service. Whilst many of these customers are facing pressure from the industry regulators to improve customer complaints management or face fines and potential product recalls, others have accepted that a cultural shift back to customer service excellence is needed if their businesses are to prosper and a review of processes is required.
“Respond as a Service offers businesses an alternative deployment option. It is set-up in less than 24 hours and requires minimal IT skills at the customer end. User training is included in the hosting agreement and there is a range of online tutorials and support guides to ensure maximum benefit is had from the application,” concluded Mark Chambers of CDC Software.
Respond as a Service is managed by CDC Software and hosted by an industry-leading hosting provider. Advanced monitoring systems guarantee service and each customer’s database is partitioned to ensure security.
NOTE TO EDITORS: Currently, Respond is offering a 15 month contract for the price of 12 months for customers looking to go live with Respond as a Service before 1 October 2012.
About Respond
Respond provides customer complaints management excellence and regulatory compliance assurance for all customer-facing businesses and organisations. For more information: visit http://www.welovecustomerfeedback.com or Twitter @cdcrespondmark.
About CDC Software CDC Software is a global provider of enterprise software for on-premise and cloud deployments. Leveraging a service-oriented architecture (SOA), CDC Software offers multiple delivery options for their solutions including on-premise, hosted, cloud-based Software as a Service (SaaS) or blended-hybrid deployment offerings. CDC Software’s solutions include enterprise resource planning (ERP), manufacturing operations management, enterprise manufacturing intelligence, supply chain management (demand management, order management and warehouse and transportation management), global trade management, e-Commerce, human capital management, customer relationship management (CRM), complaint management and aged care solutions. CDC Software delivers innovative and industry-specific solutions to approximately 10,000 customers worldwide within the manufacturing, distribution, transportation, retail, government, real estate, financial services, health care, and not-for-profit industries. For more information, please visit www.cdcsoftware.com.
Press contact Caroline Howlett / Nicky Feakes
Strategic Public Relations 01494 434434 cdc@strategicpr.net @strategicpr
Read Full Post | Make a Comment ( None so far )Nimsoft Delivers Effective, Rapidly Deployable Monitoring of VMware vCloud Environments
Nimsoft Delivers Effective, Rapidly Deployable Monitoring of VMware vCloud Environments
ITMaaS Solution Enables IT Organizations and Service Providers to More Efficiently Safeguard the Health of Private, Public and Hybrid Clouds
Campbell, Calif.—March 21, 2012—Nimsoft today announced Nimsoft Monitor for vCloud, an advanced solution for monitoring and optimizing the performance of VMware vCloud environments.
The highly dynamic nature of vCloud environments presents a substantial challenge to conventional IT monitoring tools, since resources are constantly being added, deleted and moved across both the on-premise data center and remote IaaS or PaaS clouds.
Nimsoft Monitor for vCloud meets this challenge by monitoring all of the physical and virtual systems and network resources that support any given application or service—regardless of their location. It provides the coverage, insights and automation administrators need to practically and efficiently monitor dynamic vCloud Director systems, along with their underlying cloud services and infrastructure.
At customizable intervals, Nimsoft Monitor for vCloud can also collect capacity and performance data from multiple vCloud Director instances—whether they are on-premise, running at a service provider or both.
“To safeguard the performance of critical applications running in vCloud environments, customers need unified, uninterrupted visibility into the entire infrastructure stack—regardless of what just moved where,” said Chris O’Malley, Nimsoft CEO. “Nimsoft Monitor automatically and cost-effectively provides this continuous visibility, so technical staffs can remain in control of even the most dynamic hybrid clouds.”
Nimsoft Monitor for vCloud provides:
Automated discovery, deployment, configuration, and data aggregation for resources managed by vCloud Director.
Powerful templates for creating policies that can be applied to specific resource groups.
Correlated monitoring of resources supporting specific applications and services―including virtual machines and virtual LANs.
Intuitive multi-tenant views of performance, availability, utilization, and other key monitoring data.
“To get all the benefits of vCloud without sacrificing service-level commitments, organizations need the kind of monitoring that Nimsoft is designed to provide,” said Rachel Chalmers, Research Director for The 451 Group. “Nimsoft also offers central monitoring and usage metering of multiple vCloud Directors—something VMware itself doesn’t provide―in order to make vCloud Director itself amenable to chargeback accounting.”
Nimsoft has been delivering innovative monitoring solutions for VMware environments since 2007. Nimsoft Monitor for vCloud builds on this expertise to give customers the capabilities they need to manage the end-to-end performance and availability of critical applications and services and their underlying physical and network infrastructure.
About Nimsoft
Nimsoft provides integrated, IT management as service solutions for businesses and service provider customers globally, including 1&1, CDW, SoftLayer, SunGard Availability Services, Sur La Table, TriNet, and Virgin America. The company’s Nimsoft Unified Manager is an industry-leading solution that helps organizations easily monitor and manage IT services in increasingly complex business environments. Nimsoft solutions integrate with existing resources from the data center to the cloud, and are available on a pay-as-you-go basis. For more information, visit www.nimsoft.com.
Read Full Post | Make a Comment ( None so far )PRESS INVITATION: Cloud Expo Europe. Mark Rivington, CTO, Nimsoft to explain how to “Manage your Cloud with Confidence”
PRESS INVITATION
Mark Rivington, CTO, Nimsoft
is to present: “Manage your Cloud with Confidence”
At 10.20am, Thursday 26 January
In the Cloud and Virtualisation, Infrastructure and Platforms Theatre at Cloud Expo Europe
Why listen to Mark Rivington?
- Mark understands the IT landscape, why businesses are being driven to the cloud, and the impact “the cloud effect” is having on IT management systems.
- He is working with both service providers and enterprise customers to address the management challenges introduced by cloud computing today.
- Mark will detail proven management practices, supported by customer case studies, all of which verify that it is possible to manage a cloud with confidence.
Using real customer examples, Mark Rivington will reveal?
- How data centre performance management challenges, and the complexities of managing services and applications beyond cloud boundaries, are challenging even the most savvy IT managers and CIOs – when really, the solutions is simple!
- The specific monitoring requirement of each cloud type; IaaS, PaaS, SaaS and private.
- And, that time and time again the solution is control: IT Management-as-a-Service – unified service monitoring, availability and performance management.
To arrange a briefing with Mark Rivington at Cloud Expo contact:
Caroline Howlett / Sophie Bailey at Strategic PR at nimsoft@strategcpr.net / 01494 434434 / @strategicpr
About Mark Rivington, CTO Nimsoft: Mark Rivington has deep knowledge of the systems and network management vendor space having served in numerous technical and marketing roles at key software organisations over the last twenty years. Mark has significant understanding of how management software can be developed and deployed to maximise customer returns in terms of business benefit. In his current role this understanding helps drive the direction of the Nimsoft technology towards maximum customer benefit.
Follow Mark Rivington on Twitter @mrivingt @nimsoft
Cloud Expo 2012 Olympia, London – 25 & 26 January 2012 #cee2012
Read Full Post | Make a Comment ( None so far )The first Application Delivery Fabric for the ITaaS economy
The next evolution of Radware’s VADI strategy provides ground-breaking cost savings, efficiency and agility for virtual and cloud data centres.
Datacentre Solutions: Date: 23 Nov 2011
Radware has announced the next phase of its Virtual Application Delivery Infrastructure (VADI) strategy featuring new application delivery controller (ADC) platforms, enhanced data centre management and orchestration interoperability, complete support for leading hypervisors, and new AppShape technology to provide the industry’s first application delivery fabric.
Radware ADC Fabric breaks new ground in virtualised application delivery by leveraging the concept of a virtual ADC (vADC) resource pool across both single and multiple data centres. The ADC fabric transforms physical ADCs from “units” or devices into services, regardless of the underlying computing resources resulting in increased agility and simplified operations. This also overcomes the traditionally limited model of requiring two identical ADC appliances for redundancy, by supporting cross-ADC form factor redundant pairs, for unlimited scalability and high resiliency.
By implementing Radware ADC Fabric within virtual data centres and replacing traditional ADCs with vADC instances, IT managers can now assign a vADC instance per application, department or customer, essentially creating a fully virtualised application silo. This simplifies manageability and operations as one silo can be upgraded at a time without affecting other silos. Each silo can have full fault isolation with its own dedicated components (servers, storage, and vADCs) to guarantee application performance and SLAs. The result is improved application silo agility, mobility, and bursting within a single data centre or cross data centres.
A key component of Radware ADC Fabric is a new technology — Radware AppShape — that provides an application perspective for shaping the data centre infrastructure to specific application needs. AppShape dramatically accelerates the rollout of new business applications and services which can be integrated into the virtual data centre and cloud eco-systems.
When combined with new ADC platforms that deliver the industry’s highest ADC consolidation ratios (up to 480 virtual instances in a single appliance) and VADI services that simplify dynamic provisioning, decommissioning, scaling or migration of ADC instances, Radware elevates its VADI strategy to an unprecedented level in which businesses can meet the financial and technical needs imposed by today’s economic drivers. More and more, companies are seeking new ways to transform hardened information technology assets and capabilities into consolidated, flexible and adaptable services to reduce infrastructure and operational expenses while concurrently meeting shifting business demands in real-time at a fraction of the cost.
“Radware recognises not only the technological, but also the economic demands placed on enterprise and carrier data centres today,” said Avi Chesla, chief technology officer, Radware. “Through our VADI strategy, we now introduce a new application delivery abstraction layer technology which allows organisations to shape our application delivery tools to meet exactly their business needs, removing traditional complexities of ADC administration associated with networking, computing resources, high availability, security and more – letting companies to really focus only on their business’ application.
“This ADC abstraction layer allows easy control of the Radware ADC fabric and thus provides a turn-key application delivery solution for all sizes of companies as well as enterprise and carrier segments, to help them build out their infrastructures for virtualised or cloud computing scenarios in the most cost-efficient, flexible, and resilient way possible on the market today,” Chesla said.
Announcement Highlights
More on the New ADC Service — Radware AppShape: AppShape is designed to accelerate, simplify and optimise application deployment with a holistic view from the application perspective. Using AppShape capabilities, application deployment and testing times are reduced from by a factor of 10x-100x, cutting deployment costs up to 86%. AppShape offers:
· Specially designed templates for leading business applications (e.g., Microsoft, SAP, Oracle) help IT managers configure all required ADC options easily for faster application rollouts with fewer mistakes. Additionally, the templates can be shared across the data centre and reused when needed.
· Efficient application delivery operation through an application-centric view of specific application parameters for the on-going tuning of services, as well as auto-discovery capabilities that scan application resources to identify changes and synchronises them to the ADC with no human intervention.
· Simplified reports and management screens provide an application-centric view with full logging and visibility of application SLAs, performance, and rules/regulatory compliance.
New ADC Platform – Alteon 5224: The latest addition to the Alteon product line, this new platform is designed to help businesses begin their cloud journey without fear of overspending. An ideal solution for medium-size enterprises, the Alteon 5224 with Radware’s ADC-VX running on top, allows users to create an innovative, on-demand consolidation platform capable of supporting up to 24 vADC instances with throughput between 1 Gbps and 14 Gbps.
Alteon 10000 – High-End Platform for Service, Hosting, and Cloud Providers: Radware also announced that its ADC-VX consolidation platform now runs on top of its Alteon 10000 platform, making it the only ADC solution to meet the full spectrum of this market segment’s needs.
The Alteon 10000 now supports on demand up to a staggering 480 vADCs with up to 80 Gbps of throughput for a solution that can create up to 30 times more vADCs on a single device than other vendor solution, resulting in higher savings of hardware and operational expenses as well as faster ROI compared to any other consolidation solution in the industry.
By enabling IT managers to create a separate, fully isolated vADC instance — whether each application for enterprises or individual customer services delivered by cloud, carrier and hosting providers — the Alteon 10000 platform ensures high availability, SLA integrity, and performance with multi-tenant support.
Expanded Radware Alteon VA Support: Radware’s Alteon VA is a vADC deployed as a virtual appliance on general server virtualisation infrastructure (VI). In addition to VMware ESX/ESXi, it is now offered for industry-leading hypervisors including KVM, Microsoft Hyper-V, and Open Xen. It is the only softADC which can run on each of these hypervisors.
Enhanced vDirect Interoperability: vDirect plug-in and SDK enables fast and easy integration of the ADC fabric into virtual and cloud data centre management systems. The plug-in provides all the building blocks and management interfaces required for a data centre management and orchestration system to provision, decommission, configure and monitor vADCs and computing resources within a virtual data centre. vDirect now supports VMware’s vCloud Director in addition to VMware’s vCenter Orchestrator, simplifying the provisioning of virtual applications within vCloud environments to include virtual ADC resources.
Key Benefits
With today’s Radware ADC Fabric announcement, the Company provides the highest vADC density and ADC consolidation ratios available on the market to deliver the lowest cost per vADC for significant cost savings. Also, with AppShape technology as part of the ADC Fabric, customers will enjoy fast application rollout with unmatched business agility as well as maximum operational efficiency.
Lastly, customers will benefit from Radware’s pioneering on-demand ADC approach, now enhanced for the ADC Fabric, which provides industry-unique on-demand scalability for throughput, virtual ADC instances, and application delivery services combined with the ability to scale out of devices across the fabric or out of data centres for maximum agility and optimal investment protection.
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Nimsoft CEO Chris O’Malley declares Transformation of IT from Infrastructure Owner into Service Broker
Special Role of IT Management-as-a-Service in Separating “Core vs. Chore” Highlighted in Panel Discussion Featuring ITMaaS Users and Providers
LAS VEGAS, November 14, 2011 – CA WORLD – In an address today at CA World 2011, Nimsoft CEO Chris O’Malley outlined the radical transformation of IT organizations from infrastructure owners to service brokers. O’Malley explained how this new model of IT is being driven by a “competitive vortex” where every company must master disruptive business models, intense stresses on organizational resources and relentlessly escalating customer expectations in order to thrive.
In response, O’Malley said, IT organizations must transform themselves into highly agile and efficient service brokers continuously optimizing their resourcing of both “chore” IT tasks such as infrastructure management and “core” imperatives such as customer experience and business model innovation.
He also noted that the virtualization of IT infrastructure is leading to the virtualization of human capital, as enterprises more adaptively tap into the expertise and skills available via the cloud.
“For IT to truly move at the speed of business, you have to let service providers do what they do best and you have to be able to orchestrate collaboration between your service providers and your internal service owners in real time,” said O’Malley. “Essentially, IT has to transform itself from an operations-driven organization that maintains custody of infrastructure components to a value-driven organization that intelligently brokers services.”
O’Malley observed that IT Management-as-a-Service is playing a central role in empowering IT organizations to make this critical transition. “IT organizations and their service provider partners need highly adaptive management tools that they can quickly apply to whatever services they deploy, at whatever scale they deploy them, wherever they happen to be in the cloud,” he explained. “That’s exactly what ITMaaS does.”
He added that Nimsoft IT monitoring, IT service desk and cloud user experience products have been specifically designed to provide these essential capabilities to the broadening range of customers and service providers in the new cloud service delivery ecosystem. “Nimsoft uniquely delivers the information and collaboration tools that service providers and their customers need to make the new ‘service broker’ model for IT a reality,” he said.
To illustrate how this model is already being adopted, O’Malley led a panel following his address that included:
· Andrew Rowlands, CIO at PreserveSoft Preservation Software, which provides SaaS solutions for home preservation contractors.
· Tom Beckman, CTO at IT Authorities, Inc., a managed service provider (MSP) that hosts the PreserveSoft solution.
· Jeffrey Garbus, CEO at Soaring Eagle Consulting, an ITMaaS provider specializing in database performance.
Panelists discussed the current collaboration between PreserveSoft, Nimsoft, IT Authorities and Soaring Eagle and described how that collaboration has enabled PreserveSoft to rapidly and cost-efficiently scale up its operations to meet the needs of home contractors with highly reliable, anytime/anywhere support services.
“The model we have embraced for sourcing ‘chore’ IT deliverables from multiple service providers is agile, economical and highly reliable,” said Rowlands. “We are living proof that there are plenty of good reasons to both be a cloud company and engage multiple cloud partners.”
“As a managed service provider focused on hosted infrastructure-as-a-service, the Nimsoft ITMaaS solution enables us to keep a close eye on our customers’ environments while keeping our own management software costs continually aligned with our present needs,” said Beckman. “Nimsoft also lets us give our customers full visibility into their critical environments, and allows us to seamlessly integrate specialist solution providers such as Soaring Eagle into our existing IT management processes.”
“As more and more companies move their database servers from data centers to the cloud, it is essential for us to collaborate with the MSPs who are servicing our target customers,” said Garbus. “By forwarding us the appropriate alerts from Nimsoft, IT Authorities can instantly engage us when a customer like PreserveSoft shows even the slightest indication of a problem that may impact service levels to the end-user—so we can quickly intervene to fix the problem and protect the business from SLA breach or downtime.”
About Nimsoft
Nimsoft provides integrated, IT management as service solutions for businesses and service provider customers globally, including 1&1, CDW, SoftLayer, SunGard Availability Services, Sur La Table, TriNet, and Virgin America. The company’s Nimsoft Unified Manager is an industry-leading solution that helps organizations easily monitor and manage IT services in increasingly complex business environments. Nimsoft solutions integrate with existing resources from the data center to the cloud, and are available on a pay-as-you-go basis. For more information, visit www.nimsoft.com.
Legal Notices
Copyright © 2011 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. Nimsoft is a trademark of Nimsoft Inc. All other trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
Read Full Post | Make a Comment ( None so far )NGD and Certus Bring Private Cloud to Businesses in Wales
NGD and Certus IT Partnership Brings Next Generation Technology to Business in Wales
Newport, South Wales, November 14, 2011 – A strategic alliance between two South Wales-based technology companies, Next Generation Data Limited and Certus IT, has ensured affordable access to world-class managed voice and data communications services to businesses and organisations throughout Wales.
The partnership sees Certus IT, the Newport-headquartered IT consultancy, launch a server storage facility, Certus Data Centre, in conjunction with Next Generation Data Limited’s NGD Europe, which provides high-security server housing worldwide.
Certus Data Centre is part of Next Generation Data’s existing 750,000 square feet facility, NGD Europe, near Newport, and provides secure server storage for companies looking to adopt private cloud infrastructure, reducing the costs associated with housing more traditional server infrastructures in their own offices.
Paul Brown, business development director, Certus IT, said: “In a challenging economic climate we are delighted to be helping local businesses adopt private cloud-based solutions as an alternative to the outright purchase and maintenance of IT hardware and software.
“Cloud computing is already proving appealing to growing numbers of our customers located throughout the UK and, thanks to our partnership with Next Generation Data, we are now hosting our own data storage facility at NGD Europe’s world-class centre on our doorstep. With this addition to our services, we are assured of delivering the very best and most reliable managed IT solutions available.”
Simon Taylor, chairman of Next Generation Data, added: “This partnership fulfils our objective of providing a world-beating data centre environment that can directly benefit businesses in Wales while acting as a magnet for attracting major national and international organisations into the region.”
Certus IT, a leading reseller for such vendors as Dell, Cisco, IBM, Hewlett Packard and Microsoft, is now fully operational at NGD Europe. It also plans to make full use of NGD Europe’s car parking and conference facilities to host regular business computing seminars in conjunction with its vendor partners.
Employing more than 30 staff, Certus IT is the largest specialist IT support company in south Wales, and this new facility is the latest addition to a range of IT services, including virtualisation, advanced storage, backup and disaster recovery and full or partial managed IT support services.
Its clients include Millennium Stadium, Freshwater PR, Broomfield & Alexander, Premier Global, Tenovus and Wilmott Dixon.
ENDS
About Certus IT
- Established in 2001, Certus is one of the largest specialist IT consultancies in south Wales.
- It offers an all-inclusive range of IT services including server virtualisation, advanced storage, backup and disaster recovery and full or partial managed IT support services to clients across the UK .
- Accreditations include; Microsoft Gold Certified Partner, Dell Premier Partner, Cisco Select Certified Partner, VMware Enterprise Partner, Citrix Silver Solution Advisor.
- To find out more, visit www.certusit.com
About NGD Europe
NGD Europe is able to support High Density Environments for such power-hungry and intensive applications as Cloud Computing, Super Computing and Grid Computing; and is ideally suited to large organisations wishing to consolidate their existing space- or power-restricted data centre operations.
NGD Europe is a purpose-built carrier-neutral Tier 3 facility offering 750,000 sq feet (gross internal area) of highly secure and cost-effective space housing up to 19,000 racks that can be arranged into self-contained data halls of various sizes all with independent services, resilient power and cooling systems. NGD Europe’s environmentally-friendly high level technology infrastructure has been designed to meet and exceed the ever increasing demand for more computing power. Among its many features are a high capacity 180 MVA power supply direct from the super grid and sourced from 100 per cent renewable energy; and a variety of on-site high-speed, low latency carrier interconnects.
For further information, visit www.nextgenerationdata.com
Read Full Post | Make a Comment ( None so far )Nimsoft at SAP Sapphire Now & SAP Tech Ed, Booth 710 (Agentil)
November 8 to 10, 2011 – Madrid, Spain
Nimsoft will be at ‘SAP Sapphire Now’ explaining how comprehensive monitoring for SAP environments will optimise service levels across physical, virtual and cloud infrastructures, while greatly reducing technology ownership costs.
Nimsoft Monitor for SAP is a fully automated solution. When used with other Nimsoft Monitor products, it provides comprehensive unified IT management including complete visibility of the integrated network, its servers, databases and storage set-ups, however complex, plus core SAP events and components such as SAP NetWeaver, SAPECC, ABAP and Java.
Nimsoft Monitor for SAP also features a built-in, updateable knowledgebase of key performance indicators (KPIs) and associated best-practice thresholds to help administrators quickly and proactively deal with potential issues and problems before they impact service levels.
Nimsoft will be demonstrating its unified management platform with AGENTIL, a certified SAP Service Partner and Nimsoft Unified Management Alliance member.
Jean-François Lauri, CEO of AGENTIL, said; “Years of hands-on experience taught us how to implement and maintain high performance SAP systems. By embedding this knowledge into Nimsoft Monitor for SAP, customers can increase their operational efficiencies and overall SAP performance.”
Jean-Christophe Massotte, CEO of LUKOIL Technology Services Geneva, said: “Nimsoft Monitor allows us to construct a simple web-based business management dashboard to see and manage SAP incidents and service availability. This visibility helps us reduce the risk of downtime so we can keep employees productive and avoid trading market failures.”
Litasco is the trading arm of LUKOIL, one of Russia’s largest oil companies. It is using Nimsoft Monitor to maintain the performance and availability of its SAP infrastructure.
Nimsoft Monitor for SAP users gain:
· A unified view of SAP and associated network, server, database and storage components to facilitate collaboration and accelerate troubleshooting
· Simple template-based configuration to automate deployment across multiple SAP landscapes
· An agent-less design to provide non-intrusive and secure collection of KPIs
· A growing knowledgebase of best-practice monitors and SAP transaction templates and thresholds
For more information, visit www.nimsoft.com
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