Archive for April, 2012
CiRRUS appoints Rob Holman as Head of Data Centre Innovation
CiRRUS appoints Rob Holman as Head of Data Centre Innovation
25 April 2012 – CiRRUS Management Solutions Ltd, the UK-based technology innovation specialist and distributor, has today announced the appointment of Rob Holman as its Head of Data Centre Innovation. Rob’s appointment supports the company’s increased focus on the growing demands of data centres.
With in-depth and first-hand knowledge of the data centre market, Rob’s aim will be to drive CiRRUS’ business growth and strengthen its position in the data centres market. To achieve the best results for customers, Rob will use and partner with innovative technologies and specialist consultancies.
“Rob’s background and reputation in the market, he brings the level of experience and expertise needed to ensure our data centre offering continues to meet and extend the needs of our customers – we’re delighted to welcome Rob onboard” said Shaun Piper Co-Founder & Director at CiRRUS.
Rob Holman has over ten years’ data centre development experience. He has held management and consulting roles in companies such as Future-Tech, Deutsche Bank and GDCM. As a CDCD accredited data centre designer, Rob has a unique understanding of data centre operations, processes, standards, challenges and trends.
About CiRRUS
Market maker and value added distributor CiRRUS Management Solutions connects innovative new-to-market technology vendors with the right reseller partners; ensuring maximum mutual business benefit for minimum risk in the shortest possible time.
Utilising its expertise and independent corporate user evaluation network prior to engaging with its reseller network, CiRRUS validates the viability and potential market growth qualities of vendors involved in such areas as IT security, virtualisation, cloud and green technologies. Only those products meeting CiRRUS’ exacting standards are offered to resellers as go-to-market opportunities.
Read Full Post | Make a Comment ( None so far )Ovum pitches Nimsoft approach to managing hybrid clouds as the future choice for CIO
SDITS 2012: Nimsoft delivers monitoring for vCloud deployments
By Roy Illsley
April 25, 2012.
VMware vCloud environments are different to traditional virtualized implementations that are usually on-premise-only deployments. In a vCloud environment, conventional IT monitoring tools must be capable of tracking the dynamic resources that are being added, deleted, and moved between on-premise and remote IaaS or PaaS clouds.
Nimsoft addresses this problem by focusing on the application or service, and associating the resources that support it, regardless of whether they are physical or virtual and where they are located. Ovum considers this approach to managing hybrid clouds to be a pragmatic and natural next-step approach that most CIOs will recognize as being easy to implement with existing processes and IT structures. However, Ovum believes that in the long term, cloud management will become more automated and focused on ensuring service assurance, and will focus much less on the resources, which will be treated as an elastic commodity.
CRM app for iPad from CDC Software.
CDC Software Announces Pivotal CRM for the iPad
April 17, 2012 – CDC Software, today announced that its flagship CRM suite, Pivotal CRM is now available as an iPad application. The development of the iPad version recognises the increased use of tablet computers in the workplace.
The Pivotal CRM suite includes software tools for sales force automation (SFA), e-marketing automation, lead management and customer service management. It also supports partner management, mobile CRM, analytics and call scripting.
“Pivotal CRM for the iPad makes it quick and easy for sales, marketing and customer service professionals to access customer information and bespoke CRM processes from any location, at any time. Competitive advantage comes from intelligent and timely customer and partner communications. We are ensuring that this advantage is achieved by combining the proven capabilities of Pivotal CRM with the flexible capabilities of the iPad’’ explained Rob Gillam, CRM expert at CDC Software.
Pivotal CRM is a highly flexible set of tools. It can be used as an- off-the-shelf CRM solution or customise to suite the specific needs of the customer business, essentially creating their own iPad applications using the open APIs.
Pivotal CRM for the iPad has been designed to scale to the size of the full screen and to maximize the intuitive features available in one of the world’s most advanced mobile operating systems.
Pivotal CRM for the iPad opens with a highly-visual, personal dashboard. This provides a snapshot view of the information that is most relevant to that particular user. Information displayed in the dashboard can include charts, such as line and bar graphs, web pages and search result lists.
By configuring searches to look at any data within the Pivotal CRM deployment, users get instant online access to information relevant to their job. This can includecustom searches, such as open sales opportunities, approaching deadlines, forecasts, newly acquired accounts with a specified net value, or key company or contacts in a specific area.
Pivotal CRM for the iPad is continually refreshed. New data and updates are reflected instantly while the user is online. When a wireless connection is not available, users can still access previously synchronised CRM data helping them to stay informed wherever they are.
Pivotal CRM for the iPad also includes full integration with Skype, LinkedIn, Facebook and Google Maps.
Pivotal CRM for iPad is available now in the iTunes App Store. Terms, conditions and restrictions apply.
“Pivotal CRM for iPad delivers solutions unmatched in the marketplace by offering the agility needed today, “ said Rob Gillam. “Using the powerful customisation capabilities of the Pivotal CRM platform, the application can be fully personalized to cater for the unique needs of every mobile user in the organisation, such as sales representatives or delivery employees.’’
About Pivotal CRM
CDC Software’s Pivotal CRM is a flexible, powerful customer relationship management solution for organizations that want to use CRM strategically by modeling, enhancing and streamlining their unique sales, marketing, and customer service processes. Built with the user experience in mind, Pivotal CRM offers significant flexibility and customizability, enabling organizations to tailor the system precisely to their users’ needs. With a Microsoft-style interface and role, and task-based navigation, Pivotal CRM is an easy-to-use system that helps reduce the learning curve and increase user adoption. Pivotal CRM embeds Microsoft Outlook and SharePoint, and tightly integrates with the Microsoft Office suite, bringing data to the user when and where they need it, for optimal efficiency.
About CDC Software
CDC Software is a global provider of enterprise software for on-premise and cloud deployments. Leveraging a service-oriented architecture (SOA), CDC Software offers multiple delivery options for their solutions including on-premise, hosted, cloud-based Software as a Service (SaaS) or blended-hybrid deployment offerings. CDC Software’s solutions include enterprise resource planning (ERP), manufacturing operations management, enterprise manufacturing intelligence, supply chain management (demand management, order management and warehouse and transportation management), global trade management, e-Commerce, human capital management, customer relationship management (CRM), complaint management and aged care solutions.
CDC Software delivers innovative and industry-specific solutions to approximately 10,000 customers worldwide within the manufacturing, distribution, transportation, retail, government, real estate, financial services, health care, and not-for-profit industries. For more information, please visit www.cdcsoftware.com.
For more information, please visit www.cdcsoftware.com.
For more information contact: Caroline Howlett Strategic PR cdc@strategicpr.net 01494 434434 @strategicpr @cdcpivotal @cdcrespondrob
Read Full Post | Make a Comment ( None so far )CiRRUS Sets Reseller Wheels In Motion for Driving Boldon James into Corporate Market
CiRRUS Sets Reseller Wheels In Motion for Driving Boldon James into Corporate Market
Oxford, 19 April, 2012 – Following its recent appointment as exclusive UK distributor for Boldon James secure messaging products, CiRRUS Management Solutions has begun the first wave of reseller recruitment for building sales in the corporate market. This has already included a reseller seminar co-hosted with the Boldon James senior management team, and the instigation of product training sessions for the first reseller partners.
Well-proven in the military, government and public sectors, Boldon James Email Classifier and Office Classifier products extend the capabilities of Microsoft core infrastructure software. They ensure secure information exchange by managing the classification, distribution and retention of email and Office documents through protective marking and labelling.
“Resellers have been quick to recognise the attractive business opportunities that Boldon James Classifier products offer them in the commercial market, and this is already translating into some very healthy interest, ” said Martin Woolley, director, CiRRUS Management Solutions.
“At a time when businesses are under increasing pressure to improve their data loss prevention, privacy and security procedures, not to mention comply with a raft of legislation and standards, resellers can turn Classifier to their business advantage: helping end users follow best practice for the handling of emails and documents; ensuring internal and external compliance; enhancing ROI on other technologies already used for encryption, data loss prevention, archiving, e-discovery and more.”
“We are very excited by the market opportunity open to us in the commercial world and firmly believe that CiRRUS is on course to ensuring the right resellers come on board to achieve our mutual objectives,” said Martin Sugden, CEO, Boldon James. ”We are totally committed to supporting CiRRUS reseller partners with comprehensive technical and sales support and believe they stand to benefit from serious long-term corporate sales opportunities.”
Deployed around the world, Boldon James is Microsoft’s only Global Go-to- Market Partner for secured unified communications in public safety and national security, as well as being a Gold Partner.
About Boldon James
For over 20 years Boldon James have helped organisations with the most demanding and complex communication requirements manage sensitive information securely and in compliance with legislation and standards.
Our solutions extend the capabilities of Microsoft core infrastructure products to allow secure information exchange and in 2006 we were elevated to Microsoft Global Go-To-Market Partner. Boldon James is a wholly-owned subsidiary of QinetiQ, with offices in the UK, US, Australia and Europe, and channel partners worldwide.
About CiRRUS
Market maker and value added distributor CiRRUS Management Solutions connects innovative new-to-market technology vendors with the right reseller partners; ensuring maximum mutual business benefit for minimum risk in the shortest possible time.
Utilising its expertise and independent corporate user evaluation network prior to engaging with its reseller network, CiRRUS serves to validate the viability and potential market growth qualities of vendors involved in such areas as IT security, virtualisation, cloud and green technologies. Only those products meeting CiRRUS’ exacting standards are offered to resellers as go-to-market opportunities.
Read Full Post | Make a Comment ( None so far )Customer Service Survey – Are utitlities companies looking after you?
We are conducting a quick survey on behalf of a client and hoped you might spare five minutes to click on the link and complete the survey.
The findings of this research will be used to prove to gas, electricity and water businesses in the UK that there needs to be a cultural change towards fair and efficient customer service, a change that would positively impact us all.
If you could share …the link / forward it to your own contacts we would really appreciate it.
Thanks!
Caroline
http://www.surveymonkey.com/s/utilitiesfeedback
Don’t Cloud the Business Issues
http://content.yudu.com/Library/A1w5io/NETCOMMSEUROPEMAGAZI/resources/index.htm
Read Full Post | Make a Comment ( None so far )Hosepipe ban could cause surge in in-bound customer calls
<a href=”http://www.callcentrehelper.com/hosepipe-ban-could-cause-in-bound-call-surge-28712.htm” title=”Hosepipe ban could cause in-bound call surge”>Hosepipe ban could cause in-bound call surge</a>
Read Full Post | Make a Comment ( None so far )Hosepipe Ban Could Cost Water Companies £792 Million as in-bound Customer Calls Surge
2 April 2012: Calls to customer services teams at the UK’s 25 water companies have surged following the announcement that seven water companies in southern and eastern England will be implementing bans from 5 April, with further regions on high alert. The impact on customer service teams has been significant.
The average hosepipe related enquiry is taking 10 minutes to resolve, at a cost of £12 per customer, on top of the expected daily call levels.
Hosepipe Ban Could Cost Water Companies £792 Million as in-bound Customer Calls Surge
2 April 2012: Calls to customer services teams at the UK’s 25 water companies have surged following the announcement that seven water companies in southern and eastern England will be implementing bans from 5 April, with further regions on high alert. The impact on customer service teams has been significant.
The average hosepipe related enquiry is taking 10 minutes to resolve, at a cost of £12 per customer, on top of the expected daily call levels. However, this cost and administrative pressure is not necessary.
Customer analysis has identified a common question: “What impact will the hosepipe ban have on me?”
Having established the key customer concern, it would be far more effective, both in terms of cost and administration, for the water companies to take a proactive approach to customer management. With the technology now available there is no excuse for customers to feel ill-informed and therefore for huge spikes in call numbers in the event of a planned service change, such as the hosepipe ban.
“It is very easy and cost effective to proactively communicate with high volumes of customers, quickly and accurately via letter, email, SMS and social media,” explained Rob Gillam, consultant to the utilities sector, CDC Respond.
“Service providers must use the intelligence provided by customers to pre-empt issues and communicate. Not only will this limit the number of repeat enquiries, the more informed a customer is, the less likely they are to escalate an enquiry to a complaint. This not only reduces the administrative burden, it ensures that the customer management process remains compliant with the requirements of the regulator,” continued Rob Gillam.
From a regulatory perspective it is vital that customers are happy with the communications. OFWAT, the water regulator is increasingly taking action against water companies that provide poor customer service and inadequate complaints management processes.
Whilst the water ban is an environmental consequence, how the provider manages the restrictions will impact compliance and could open the company up to a considerable fine, in addition to the increased administrative costs.
For more information on proactive customer complaints management visit http://www.cdcrespond.com; email: rgillam@cdcrespond.com or Twitter: @cdcrespondrob
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